RETURN & REFUND POLICY
RETURN & REFUND POLICY
At ELVORN, we want our customers to be satisfied with their purchases.
If you have an issue with your order, please contact our customer service team before sending any product back.
Email: dawning-smudges-1l@icloud.com
RETURN REQUEST
When contacting us regarding a return, please provide:
- Order number
- Customer name
- Product name
- Reason for the return
- Photos of the product where applicable
Our team will review your request and provide the appropriate return instructions.
PRODUCT CONDITION
Returned products should generally be unused and in their original condition, including original packaging and accessories where applicable.
For footwear and apparel, please ensure that products have not been worn, washed, altered, or damaged after delivery when requesting a return for reasons other than a product defect.
DAMAGED OR DEFECTIVE PRODUCTS
If your product arrives damaged or defective, please contact us as soon as reasonably possible.
Please provide photographs showing the product and packaging so that we can review the issue.
Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.
INCORRECT PRODUCTS
If you receive an incorrect product, size, color, or item that does not correspond to your order, please contact us before returning it.
We will review the issue and provide further instructions.
REFUNDS
If a refund is approved, it will generally be issued to the original payment method.
The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.
CONSUMER RIGHTS
Nothing in this policy is intended to restrict or exclude consumer rights that cannot legally be excluded under applicable law.